Questions I hear asked often are "What is the Archive folder (or All Mail) folder and what am I supposed to do with it? And why does an Archive button appear on my iPhone instead of Trash?" The answer, well, depends, on whether you're using Google Mail/Gmail, or every other mail system. Non-Google ...
Making Mac Mail in Big Sur behave more like previous versions
Apple made some changes to Mac Mail in Big Sur (and, presumably, forthcoming versions) that some are finding disorienting. The old behavior, as it has stood approximately forever, is that the "special folders" of accounts--Inbox, Sent, Drafts, Junk, Trash, and Archive--were collected together and ...
Making sense of Microsoft Office 2016, 2019, 365
Microsoft is notorious for their product segmenting and confusing naming. As I've mentioned elsewhere, they have multiple subscription services under the banner of "Office 365" -- which they are renaming to "Microsoft 365". These services can include Office software (Word, Excel, PowerPoint, ...
Google GSSMO vs GSMMO
Google makes incredibly powerful and useful tools, but they also have their own bizarro world logic and inconsistent UI that can be hard to follow. Gmail's probably the best example of this--it's entirely different from other email systems, so it can be a love or hate affair, especially if you ...
Where did Microsoft hide Outlook’s category filters?
As far as I'm concerned, one of the single best reasons to use Microsoft Outlook with Exchange mail hosting is the concept of categories. It doesn't seem like rocket science, so I don't know why other mail systems don't have anything equivalent. Outlook just allows any contact (or anything else) to ...
Mac Mail Mystery, starring Verizon and AOL
It was a rainy day in New York City. I emerged from the 1 train at 79th St, for an appointment with EW. She had spent two hours on the phone with Apple, and two hours with Verizon. She was at her wits' end. Her mail was sometimes disappearing before her eyes from her iPad and iPhone, as if a ...