A client who lives on the Upper West Side of Manhattan came to us with a Palm Treo 755P (one of the later Palm Treo models) with a cracked screen–you couldn’t see anything on it. In the Treo she had many business contacts which were important to her, as well as many personal notes and a long calendar history, and wanted all that data off the Treo.

Because of our expert knowledge of the Treo, we were able to extract her data, as follows.

We set up a new user on a Mac (an old Mac, because Palm Hotsync software no longer works with newer Macs–although there is a product called Missing Sync which can perform some functions). We were then able to use the Hotsync software to back up the entire Palm to that new user, because we knew what would happen when we pressed specific buttons on the Treo. We took the backup data and were able to import the contacts information into Address Book, and import the calendar into iCal. Then we used the Missing Sync software to extract text messages, call logs, and notes from the Treo backup.

So we were able to deliver all of the Palm data to the client, and get it all syncing over MobileMe to her iPhone 4.